Who we are
This policy is operated by Malvet Establishment, a sole establishment (unified national number / commercial registration 7050490098).
Scope
This page states our company-level refund terms. It applies to any amount you pay to any of our products. Each product also carries its own detailed refund terms, and the table below takes you to them. This page does not replace the product's own terms and does not reduce your statutory rights.
Your statutory rights
- Withdrawal from an unused service: under Article 13(1) of the Saudi E-Commerce Law, you may withdraw from a service you have not used and receive a refund within seven days.
- Non-performance: under Article 14 of the Saudi E-Commerce Law, if we fail to deliver the service, you may cancel the transaction and receive a refund within fifteen days.
How refunds are paid
- We refund the full amount, including any VAT charged on it, to the same card the payment was made from.
- Each mada charge is refunded as one transaction. We do not split a single refund across several transactions.
- We process a refund within three to five business days of issuing it. When the amount reaches your account depends on your bank and the payment intermediaries, so we do not guarantee a settlement date.
How to request a refund
Write to contactus@malvet.sa and include:
- Your name.
- The product the request relates to.
- The date and the amount of the payment.
- The receipt or the payment reference, if you have it.
- The reason for the request.
Refund terms per product
Each product carries its own detailed refund terms:
| Product | Refund terms |
|---|---|
| Free Tools Hub | Refund policy on tools.malvet.sa |
| Maksabi | Request its refund terms from the support address above. |